Frequently Asked Questions
Everything you need to know about your Prism Supply experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are your garments ethically produced?
Yes, Prism Supply is committed to ethical manufacturing. We partner exclusively with factories that ensure fair wages, safe working conditions, and sustainable production practices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.